Privacy Policy

1. Basic Policy

SHINSEISOFT Co., Ltd. (the "Company") handles personal information obtained through the Company website, enterprise software design and development, implementation support, operation support, VPN and encrypted communication services, LINKITVPN, AI automation related services, and other services provided by the Company in compliance with Japan's Act on the Protection of Personal Information and other applicable laws and regulations.

2. Information We Collect

• Information obtained through inquiry forms, email, and meetings: name, company name, department, title, email address, phone number, and inquiry details
• Information obtained through contracts, implementation support, and operation support: contact information, contract, billing and payment information, and business information related to target systems
• Service usage information: date and time of use, IP address, browser, device information, access logs, and error information
• Information that may be obtained for VPN and LINKITVPN related services: account information, service plan, connection time, connection status, and logs required for incident response
• Information that may be obtained for AI automation related services: input content, configuration information, processing history, and inquiry handling history
• Information obtained through cookies and similar technologies

3. Purposes of Use

• Responding to inquiries, sending materials, and arranging meetings
• Providing business systems, web systems, admin panels, application development, implementation support, and operation support
• Providing VPN and encrypted communication services, LINKITVPN, contract management, billing, identity confirmation, and technical support
• Providing and improving AI automation, knowledge search, FAQ, document generation, and related functions
• Investigating incidents, preventing misuse, and maintaining security
• Handling contracts, invoicing, payment, accounting, tax, and legal compliance matters
• Improving service quality, analyzing usage, and improving the website
• Sending important notices, terms updates, and maintenance notifications

4. Cookies, Analytics, and External Transmission

We may use cookies and similar technologies to display the site properly, improve usability, understand access patterns, and improve services. For details on external services, transmitted data, purposes of use, and management methods, please refer to our Cookie Policy.

5. Provision to Third Parties

Except where required by law, we do not provide personal data to third parties without the consent of the individual concerned.

6. Outsourcing, Joint Use, and Cooperation with Overseas Affiliates

We may outsource the handling of personal information to the extent necessary for service delivery, including to server and cloud providers, email delivery and inquiry management tools, payment, billing and accounting services, analytics providers, and development, maintenance, or support contractors.

Where cooperation with overseas affiliates or overseas service providers is necessary, we handle data only to the extent required after confirming the purpose, scope, and applicable contractor management or contractual safeguards.

7. Security Measures

We implement necessary and appropriate security control measures, including access control, encrypted communications, log management, contractor supervision, and employee training, to prevent unauthorized access, leakage, loss, destruction, or alteration of personal information.

8. Disclosure, Correction, Suspension of Use, and Related Requests

Upon request by the individual or a duly authorized representative, we will respond within a reasonable scope in accordance with applicable laws regarding notice of purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, and suspension of third-party provision, after verifying identity. In some cases, we may be unable to comply under applicable law or may charge a reasonable administrative fee.

9. Retention Period

We retain personal information for the period necessary to achieve the purposes of use or for the period required by law or regulation, after which we delete or anonymize it by appropriate means.

10. Personal Information of Minors

Our services are not primarily directed to minors. Where personal information of minors is obtained, involvement of a parent, guardian, or other duly authorized person may be required depending on the circumstances.

11. Changes to This Policy

We may revise this policy as necessary in response to legal changes, changes in service content, or other circumstances. Revised content will apply when posted on our website or from a separately specified effective date.

12. Contact